Answer: Most cross-border items are shipped from overseas warehouses or directly from abroad. It usually takes 3–7 business days to prepare the package. Once shipped, tracking information will be updated in the system.

Answer: International delivery usually takes 7–20 business days, depending on the shipping method and customs clearance in the destination country. Delays may occur during holidays or due to customs inspections.

Answer: Cross-border packages go through multiple stages such as overseas pickup, international transport, customs clearance, and local delivery. During international transit, tracking updates may temporarily pause, which is normal.

Answer: In some countries/regions, customs duties or VAT may apply to cross-border products. Fees depend on local regulations and are usually the buyer’s responsibility. We recommend checking your local customs policies before ordering.

Answer: Yes. All items are sourced from official overseas channels and are guaranteed to be genuine. You can verify authenticity via packaging, anti-counterfeit labels, or the brand’s official website.

Answer: Due to international shipping, returns and exchanges are more complicated. Generally, non-quality issues are not eligible for return/exchange. For damaged, defective, or wrong items, please contact customer service promptly.

Answer: If the order has not been shipped, you may request cancellation via customer service. Once shipped, orders cannot be canceled and will need to follow the after-sales process.

Answer: Prices include international shipping, customs clearance fees, and overseas channel costs. However, we ensure that all products are genuine and reliable.

Answer: We support various payment methods (such as credit cards, PayPal, Alipay, WeChat Pay, etc.). Available options are shown on the checkout page.

Answer: Due to different production batches, packaging updates, or language translations, the product appearance or manual may differ slightly. These differences do not affect product quality or use.